Servatur Waikiki

Due to an attempted break in when staying at the horizonte apartments we left there and booked the last 2 nights left of our holiday here. See review Horizonte Apartments. Waikiki Hotel was good plenty of sunbeds, food was good alcohol was ok. Rooms clean. If you like branded drinks book the all inclusive premium. When we arrived i tried to book premium for myself but they wanted to charge both of us but my husband only drinks beer so i didnt bother. Hotel was really busy but didnt struggle to get sunbed or table at dinner. Would stay here again.

Very pleasant week with family, inc 2 boys 17 & 12. There was enough to keep them busy and happy. Especially the swimming pool and sports court, and pool table in the evenings. Everyone enjoyed the food, always lots of choice and even the fussy eaters found something they liked. Rooms simple and clean. Entertainment was mixed, some singers very good, some not so. Centrally located, Easy walk to beach, shops, weekly market and Irish bars to watch football. Taxi rank right outside. Buses to Las Palmas leave from across the road. 25 minute transfer to/from airport. Very international clientele, lots of Spanish guests, which in my view is a good thing. Special thanks to Patricia from animation team and Giovanni behind the bar.

Just back after a very relaxing week here. Check in process was easy and arrived after dinner and was told that the restaurant reopens after 2230 so we could get a bite to eat. Lift was a bit slow at first as only one was working in block C but this was fixed the next day however only works if you press the button on the left. Plenty of sunbeds never had an issue of getting sunbeds although some people reserve them. Typical all inclusive breakfast style with freshly made pancakes. For lunch I preferred the snack bar which had burgers Hotdogs toasties chicken nuggets and chips. Dinner I already found something to eat. Puddings were amazing from freshly whipped icecream and chocolate fountains. Bar was open from 10:00-00:00 and had slush puppies included with the all inclusive. I drank a lot of peach schnapps and slush also with my all inclusive I had blue lagoons which were only advertised as all inclusive plus. If you dont ask you don't get. All the bar men were lovely. Entertainment every night which was good. Close to the yumbo centre if you would like something more lively. Nice walk to the beach. Also used the free bus to go to shopping centre and public bus to go to waterpark recommend also booked a boat trip. Good central area. Rooms were basic no fridge however was ideal as a base.

If I could give this hotel 0 stars, I would. £1,800 completely wasted. This is genuinely the worst hotel my partner and I have ever stayed at, and I would not recommend it to anyone. Firstly, the hotel looks nothing like the photos advertised online. In my opinion, the photos are extremely misleading. They have even used an exterior photo of the hotel next door as though it is their own, which I think is completely unacceptable and gives people a false impression of what they are actually booking. The staff were incredibly rude and unwelcoming. Every time we entered or left our room, the hallways had an awful smell, often like sewage. It was horrible having to walk through that every single day. The food was horrendous. We paid for an all-inclusive holiday, yet we ended up eating out every single day because the food at the hotel was so bad. This obviously meant spending even more money on top of what we had already paid. The “all-inclusive” package was also extremely disappointing. Alcohol was not included as we expected. We were told that if we wanted alcohol included, we would need to upgrade to their Premium All Inclusive package for an EXTRA €20 PER PERSON, PER DAY — and even after paying for the upgrade, some alcoholic drinks still had an additional charge. There was practically no entertainment whatsoever. In the evenings there was nothing going on, and during the day the most we saw was a Zumba/aqua class in the pool that lasted around 10 minutes. That was basically it. Even the layout around the pool made no sense. The sun loungers were positioned facing AWAY from the pool rather than towards it. My partner and I paid approximately £900 each — £1,800 in total — and we are absolutely gutted that we spent that amount of money on this hotel. We have stayed in plenty of hotels before and this is by far the worst experience we have ever had. In my opinion, what is advertised online does not accurately represent what you actually get when you arrive, and I genuinely cannot understand how this hotel is rated as a 4-star hotel. If you are considering booking and you take notice of just one review, please take notice of this one. We wish we had listened more carefully to the negative reviews before we booked. £1,800 down the drain. We would never return.

The hotel itself deserves five stars — rooms, food, staff, and facilities are all outstanding. The problem arose when I called to add a single night to my existing booking (ref. 26042253578). The operator assured me it would only add the cost of the extra night, with no changes to the existing prices. When I received the modified confirmation, I discovered they had repriced all 13 original nights at a higher flat rate, raising the total from €2,595.77 to €2,972.77 — €164 in additional charges that were never agreed upon. I contacted the hotel and Servatur head office multiple times, providing both written confirmations (same booking code, completely different nightly prices) as evidence. Their response was that I had been informed of the new price — which is categorically false. The pattern is clear: they exploit phone-based modifications to reprice the entire booking without the customer's explicit consent, in violation of EU Directive 93/13/EEC and Spanish consumer law (RDL 1/2007). I have already filed complaints with the European Consumer Centre Italy and the Dirección General de Consumo de Canarias.