Suitehotel Playa del Inglés - Adult Only

I enjoyed several aspects of my 7-night stay, particularly the rooftop areas, pools, gym and food. However, there are some areas where the hotel could really improve. Unfortunately, my room wasn’t particularly clean on arrival, with hairs and what appeared to be food crumbs on the floor. The mattress had also clearly seen better days and needs replacing, as you simply sink into it. The decor throughout the hotel feels dated, particularly the furniture in the rooms and restaurant. The air conditioning is another major disappointment, it’s centrally controlled leaving rooms and the restaurant feeling uncomfortably warm. The temperature monitor in my room never went below 25c. The outdoor gym has some decent equipment and is usually quiet. The downstairs spa is a nice addition, with a sauna, jacuzzi and pool with jets. However, it feels dated, the Turkish steam room had an unpleasant smell and no steam, and frustratingly, the spa was closed for most of my stay without any prior notice. This was particularly disappointing as it was one of the main reasons I booked. The rooftop is a real highlight, offering fantastic views of surrounding areas and of the beach. There is also 6 lovely jacuzzis. The nudist area is also a nice addition. The multiple pools are great, although finding your way around the hotel can feel like navigating a maze! Food and service were generally pleasant, with meat cooked to order and themed buffet evenings. There’s still a good selection of regular food if the themed dishes aren’t your thing. More outdoor restaurant seating would be welcome, along with a better supply of tomato ketchup and dessert spoons! Interestingly, if the decor and air conditioning were brought up to the standard of its sister hotel, HL Rondo, just up the road, I genuinely think Playa del Inglés could be the nicer hotel of the two, thanks to its rooftop facilities and location next to the beach. However, as things currently stand, HL Rondo is a far better option if you want a more modern hotel. Ultimately, I can’t justify rating this hotel more than 3 stars, primarily because of the inadequate air conditioning and poor-quality mattress. These are fundamental aspects of a hotel stay that significantly affect comfort and sleep. The hotel has plenty of potential and some excellent facilities, but it needs investment and attention to detail to deliver the experience it could achieve. I’ve had far better experiences for £1350 for 7 nights elsewhere unfortunately.

Fantastic hotel,most the staff are very friendly.rooms were cleaned every day (if required).Food was lovely,with different themed nights including bbq steak on a Tuesday and Friday.All inclusive cocktails were ok although the pina coladas tasted a bit weird! However what makes this hotel is the rooftop with fabulous views,bar,jacuzzis and plenty of sunbathing areas (clothed and unclothed) Only slight negative was the WiFi wasn't great. Enjoyed it so much that I've booked again for mid March.

Came here for my wife's birthday. Hotel was ok. Very clean which is good. Unfortunately beds were extremely uncomfortable and was 2 singles pushed together which wasnt great. Food and drinks were fine, nothing exceptional. Location was quite good but would not return to this hotel for the price

When I arrived at the hotel, check in was very prompt and courteous, with a good dash of humour. This immediately gave me the impression that I was really going to enjoy my stay. My room was of a comfortable size and very clean and well maintained. The common areas of the hotel were also well maintained and clean. During my stay constant maintenance was evident, particularly around the rooftop jacuzzis which were drained, refilled and had the water tested every morning. The restaurant food was varied, of a high standard and very plentiful. Despite other reports to the contrary I did not find it very samey at all. There were theme nights, a barbeque outside some nights, rotisserie chicken outside, something for everyone. The restaurant staff worked tirelessly throughout the day but 4 people stood out for me. Toni who was always flying around clearing tables, and resetting them, Sally, who gracefully cleared tables non stop at peak times, Ninia who was very attentive and had excellent English, and Fabio, who worked the omelette station. I felt dizzy watching him juggle pancakes, omelettes and fried eggs all at the same time as taking orders. A true master of his craft. The Rooftop Bar was excellent and during the day Airam provided a constant stream of cold beer with a smile. In the evening Mutia provided excellent Table Service which kept the drinks flowing and residents extremely happy. I met some extremely nice and interesting people on this trip, many who had stayed at the HL Suite Hotel on numerous occasions before. That in itself is better than any good reference for me. I came on holiday to enjoy myself and relax, and that I certainly did. Would I stay here again if in Gran Canaria ? Most definitely, a truly outstanding and remarkable hotel.

You will not get better food anywhere , if you are after an eating holiday this is your place , It really is good , BBQ most night’s and the seafood is amazing large fresh prawns every night . The bread is also delicious . Wine at dinner is ok always something different . The rooms are clean and comfortable but bring a fire stick if you want British TV or netflix or you are stuck with 2 UK news channels . 2 sinks and a power shower , I did not miss my bath , not enough shelving in the bathroom especially in the shower , staff were all lovely and could not do enough for us , extra hangers in the wardrobe memory foam topper , a floor fan in the room , They even sent a tec guy to get the fire stick working . excellent facility’s at the hotel including the spa with loads of treatments and try the hot stone beds , we also enjoyed the outdoor gym and jacuzzi on the roof . they could do with a hand rail to get in and out though . We did the quiz on the friday , improvements could be made here it was just a shout out the answer thing and a bottle of champagne prize ( which is probably free anyway) We only ate out once to a thai resturant 100 meters away but reception could not find it for us . Not to worry about that . would we come back ? yes if only for the food and the amazing massage by carlota on the roof and for only 25€ such a bargain .