TUI BLUE Orquidea

Very clean, helpful staff, not much there around the area only a few bars and restaurants with express supermarkets. We arrived in the dark and found the complex map difficult to locate our apartment. Finally located with the aid of another family. We had requested a balcony but instead found a terrace after having to climb 3 flights of steps ( I am suffering with hip issues). No one explained about the use of the electric and the need to insert a card. Saw a TUI representativel who was very helpful and managed to get us relocated to an apartment with a balcony but with a gentle slope to access.

Tres Vidas, lovely apartment, beds really comfortable. All faciloties great. Kids club excellent.

Great hotel, everything you need. Real CocaCola drinks. Easy acces to the beach. Great acces to roads and public transport. Buffet is good, sometimes food is a little cold, but tasty food overall. Rooms are big enough with sea view (we had 7th floor)

I wanted to give Tui some feedback that the staff were really excellent at this hotel. Big shout out to Mateo who I joined for several fitness classes, he is brilliant. Full of energy, knowledge and entertainment.

Unfortunately, our stay at this hotel was disappointing in a number of areas, although the staff were very friendly and worked extremely hard. Room cleanliness was inconsistent and seemed to depend on which cleaner you had. One cleaner would give the room a thorough clean, while another would simply make the beds and do very little else. The floor was only cleaned twice during our week-long stay. The food was very repetitive, but always a great deal to choose from, but the evening dining experience was particularly chaotic, as the dining room was far too small for the number of guests. Queues were poorly managed, with some guests pushing in and barging past others, making mealtimes stressful rather than enjoyable. On three evenings, we decided to eat out because the dining room was simply too busy and we had paid for all inclusive. The entertainment hall was also overcrowded. Unless you arrived very early, finding a seat was almost impossible, which meant we were unable to enjoy the entertainment on several occasions. The beds are extremely soft, so if you suffer with your back then good luck! The air conditioning was another issue. The unit in our room was extremely noisy, making it difficult to relax, while the air conditioning in the main foyer and reception area appeared to be non-existent. We were told it had been broken for months. On a positive note, the staff were consistently friendly, polite and hardworking. They deserve credit for their efforts, especially given how busy the hotel was. Tui reps were also great. The hotel appears to be taking on more guests than its facilities can comfortably accommodate. Unfortunately, these issues affected our enjoyment of the holiday, and we will not be returning.